FREQUENTLY ASKED QUESTIONS

INSTORE SHOPPING

  • WHERE IS THE ACTUAL STORE?
    Kindly contact us for the information.
  • DO I NEED AN APPOINTMENT TO VISIT INVSTONE STORE?
    Yes, kindly request for an appointment with us to guarantee you with a perfectly tailored service free from interruptions. Please contact us to book an appointment with your preferred time and date.
  • WHAT CAN I EXPECT DURING MY VISIT?
    Whether shopping for yourself or someone else, we will provide all the guidance and information you need and present you with all suitable options within your budget.

INVSTONE & ETHICS

  • WHAT SETS INVSTONE APART FROM OTHER JEWELLERY BRANDS?
    INVSTONE select the world’s most beautiful diamonds, inspiring our designers to take nature’s works of art and create pieces that are aesthetically exciting and symbolically meaningful. We aimed to satisfy customer’s demand for daily and exclusive wear of diamond accessories.
  • HOW DO I KNOW THAT MY DIAMOND IS ETHICALLY SOURCED?
    Our stringent sourcing procedures, selection processes and certification requirements mean we can make a confident declaration to you that the diamonds in every piece of INVSTONE jewellery are ethically produced and 100 per cent conflict-free. Each piece of INVSTONE diamond jewellery is accompanied by a Certificate of Authenticity, guaranteeing that it has been produced from responsibly sourced, conflict-free diamonds, ensuring that INVSTONE honours the social, ethical and environmental expectations shared with its customers.
  • WHAT IS INVSTONE JEWELLERS’ BRAND ORIGIN?
    INVSTONE was formed in 2016. You can learn more under About Us.

DIAMONDS / TECHNICAL

  • HOW ARE DIAMONDS FORMED?
    Natural diamonds are one of the oldest and rarest of nature’s treasures you can own. Formed through intense heat and pressure in the earth’s mantle between 720 million and 3.5 billion years ago, they are older than some of the stars in the sky.
  • WHAT ARE THE 4CS?
    To simplify the subject of diamond grading, the 4Cs relate to cut, colour, clarity and carat weight - a universal language that was established with the Gemmological Institute of America (GIA). The combination of these factors determines a diamond`s relative rarity and value.
  • WHICH OF THE ‘CS’ IS THE MOST IMPORTANT?
    While the cut is the only one of the 4Cs that isn’t determined by nature, it’s potentially the most important, such is its impact on brilliance and sparkle. This is why it’s possible for a well cut diamond to command a higher value than one that is slightly larger or of a rarer colour.
  • WHY ARE COLOURED DIAMONDS MORE EXPENSIVE?
    It has been estimated that only one in every 10,000 natural diamonds is classed as a fancy colour diamond. Described in the spectrum of light to vivid, coloured diamond are created by the chemistry and forces of nature that are highly infrequent and therefore extremely rare.
  • WHAT IS THE DIFFERENCE BETWEEN WHITE GOLD AND PLATINUM?
    White gold is rhodium plated to protect and brighten the white gold beneath it. Platinum in comparison, is a lot stronger than gold, making it ideal for engagement rings and wedding bands that are worn every day.

AFTER SALES & CARE

  • CAN MY RING BE RESIZED?
    If the size is not quite right once you receive your ring, our Client Services will be happy to assist with an exchange or complimentary re-size within three months of purchase. Please note that not all styles can be re-sized, most can be re-sized within two sizes up or down.
  • CAN MY JEWELLERY BE ENGRAVED?
    Engraving a name and a date on any diamond engagement ring or wedding band represents the perfect individual touch and we are happy to undertake this initial engraving at no extra cost. It is also possible to have any of our diamond jewellery designs engraved with a personal message where space allows.
  • WHAT IS THE INVSTONE AFTER SALE SERVICE?
    When you buy INVSTONE jewellery, a very special journey begins, one that is set to last a lifetime. This is why when you make your purchase, we make a service commitment to you. As part of our complimentary After Sales Service, we are delighted to offer you the opportunity to have your diamond jewellery meticulously cleaned in one of our stores. This service also includes an advised annual inspection of the diamonds and their settings.
  • HOW SHOULD I PROTECT MY INVSTONE JEWELLERY?
    We advise that you always store your jewellery in the original packaging or soft pouch provided. Please keep pieces separately to avoid damage. When dressing, jewellery should always be put on last and taken off first. To maintain the integrity of the diamond settings of INVSTONE jewellery, we advise each piece is inspected annually on a complimentary basis. This service checks for any signs of damage to the settings that may have been sustained through wear. Any suggested remedial work will help to ensure the continued beauty and longevity of the piece.
  • HOW SHOULD I CLEAN MY INVSTONE JEWELLERY?
    For ultimate radiance a diamond must be clean. We offer to clean every piece using both ultrasonic and steam systems as a complimentary service in store. To remove grease from your diamond at home, we recommend gently washing it with hot water and washing-up liquid. When doing this, please be sure to first secure the sink or use a bowl. Dry your jewellery with a cotton or linen towel before using INVSTONE Polishing Cloth for a sparkling finish. INVSTONE also offers Instant Diamond Polishing wipes to touch up your jewellery at home.